STORE POLICY
Customer Care
Creatra Customer Care
Welcome to Creatra Customer Care! We're delighted to assist you and ensure your experience with our unique, eco-friendly artworks and crafts is exceptional. Below, you will find all the information you need to get help with your orders, inquiries, and more.
Contact Us
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Phone: +91 88139 28754
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Available Monday to Friday, 9:00 AM to 6:00 PM IST
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Email: creatra131@gmail.com
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We aim to respond within 24 hours
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Live Chat: Available on our website
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Monday to Friday, 10:00 AM to 5:00 PM IST
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Feedback
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We value your feedback! It helps us improve our products and services. Share your thoughts, suggestions, or any issues you faced by emailing creatra131@gmail.com.
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Thank you for choosing Creatra. We are committed to providing you with beautiful, sustainable artworks and crafts, and excellent customer service. If you have any questions or need further assistance, please do not hesitate to reach out to us.
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Warm regards,
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Terms and Conditions
Welcome to Creatra . By accessing or using our Website, you agree to comply with and be bound by the following terms and conditions . Please read them carefully before using our services. If you do not agree with any part of these Terms, you must not use our Website.
### 1. Acceptance of Terms
By using the Website, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with these Terms, you are prohibited from using or accessing this Website.
### 2. Use of the Website
You may use the Website to buy products listed by others or to list your own handmade products for sale. You are responsible for ensuring that all information you provide is accurate, current, and complete.
### 3. Listing Products
- *Eligibility:* Only users who have registered an account on the Website may list products for sale.
- *Product Description:* You must provide a detailed and accurate description of your handmade products.
- *Pricing:* You have the right to set the sale price for your products.
- *Fees:* You agree to pay a fee of 20% of the listing price for each product sold on the Website. This fee is non-refundable and will be deducted from the sale proceeds.
### 4. Buying Products
- *Order Acceptance:* All orders placed through the Website are subject to our acceptance. We may refuse or cancel any order at our discretion.
- *Payment:* Buyers must pay the full price for the products purchased. All payments will be processed through our secure payment system.
### 5. Fees and Payment
- *Listing Fee:* By listing a product for sale, you agree to pay us a fee of 20% of the listing price. This fee will be automatically deducted from your payout after the sale is completed.
- *Payment Terms:* We will process payments to sellers within a reasonable time after the buyer’s payment has been confirmed and the product has been delivered.
### 6. User Responsibilities
- *Compliance:* You must comply with all applicable laws and regulations when using the Website.
- *Prohibited Conduct:* You must not engage in any activity that could harm the Website, its users, or third parties.
### 7. Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, and images, is the property of Creatra or its content suppliers and is protected by intellectual property laws. You may not use any content from the Website without our prior written permission.
### 8. Limitation of Liability
In no event shall Creatra be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or the services provided.
### 9. Indemnification
You agree to indemnify, defend, and hold harmless Creatra, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Website or violation of these Terms.
### 10. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such changes constitutes your acceptance of the new Terms.
### 11. Termination
We may terminate or suspend your account and access to the Website at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users of the Website or third parties, or for any other reason.
### 12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
### 13. Contact Information
If you have any questions about these Terms, please contact us at [Your Contact Information].
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By using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Privacy & Safety
Privacy Policy
At Creatra, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and make purchases.
Information We Collect
1. *Personal Information:*
- Name
- Email address
- Phone number
- Billing and shipping address
2. *Non-Personal Information:*
- Browser type
- IP address
- Device information
- Pages visited on our website
- Cookies and tracking technologies
How We Use Your Information
- *Order Processing:* To process and fulfill your orders, including sending order confirmations and shipping updates.
- *Customer Support:* To respond to your inquiries and provide customer service.
- *Marketing Communications:* To send you promotional materials and updates, with your consent. You can opt out at any time.
### Data Security
- *Access Controls:* Personal data is stored in secure environments and is only accessible by authorized personnel.
- *Payment Security:* We use reputable third-party payment processors to handle all transactions. Your payment information is processed securely by these third parties and is not stored on our servers.
Sharing Your Information
- *Service Providers:* We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep this information confidential.
- *Legal Requirements:* We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- *Business Transfers:* In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
Your Rights
- *Access:* You have the right to request a copy of the personal information we hold about you.
- *Correction:* You can request that we correct any inaccuracies in your personal information.
- *Deletion:* You may request that we delete your personal information, subject to certain legal restrictions.
- *Opt-Out:* You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each email.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and personalize content. You can control the use of cookies through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated revision date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [Customer Service Email] or call us at [Customer Service Phone Number].
Thank you for trusting Creatra with your personal information. We are committed to ensuring your privacy and security as you shop with us.
Wholesale Inquiries
Wholesale Inquiries
Thank you for your interest in partnering with Creatra, where sustainability meets creativity! We specialize in unique artworks and crafts made entirely from recycled materials, showcasing the vibrant heritage and innovative spirit of India.
Why Partner with Creatra?
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Eco-Friendly Products: Our creations are crafted with a commitment to sustainability, ensuring a minimal environmental footprint.
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Unique Artworks: Each piece is a testament to the skill and creativity of our artisans, making every item one-of-a-kind.
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Support Local Artisans: By choosing Creatra, you support talented artisans and contribute to the preservation of traditional Indian crafts.
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Custom Orders: We offer custom design services to cater to the specific needs of your market.
How to Place a Wholesale Order
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Contact Us: Reach out to our wholesale team at creatra131@gmail.com with details about your business and the products you are interested in.
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Catalogue and Pricing: Once we receive your inquiry, we will provide you with our latest product catalogue and wholesale pricing details.
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Minimum Order Requirements: Our minimum order quantities vary by product. Our team will provide specific details based on your selection.
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Customization: If you have specific design requirements or wish to create a unique collection, let us know. We will work closely with you to bring your vision to life.
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Order Confirmation: After finalizing the details, you will receive an order confirmation along with the estimated delivery time.
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Payment and Shipping: We offer multiple payment options and ship worldwide. Shipping costs and delivery times will be discussed during the order confirmation process.
Contact Information
For all wholesale inquiries, please contact:
Email: creatra131@gmail.com
Phone: +91 88139 28754
We look forward to building a sustainable and creative partnership with you!
Best regards,
The Creatra Team
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Payment Methods
- PAYTM and UPI
- Offline Payments