FREQUENTLY ASKED QUESTIONS

Orders are typically processed within 1-3 business days. Delivery times vary based on your location:

Yes, once your order is shipped, you will receive a tracking number via email, which you can use to track your package on our delivery partner's website.

You can place an order directly on our website. Browse our collections, add items to your cart, and proceed to checkout. For assistance, feel free to contact our support team

We accept major credit and debit cards, UPI, net banking, and digital wallets like Paytm and Google Pay.

Currently, we only ship to certain delivery zones which include the cities of Chandigarh and Mohali in India.

## Return Policy At Creatra, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, you can return the product under the following conditions: ### Return Window - Products can be returned within *2 days* of delivery. - The return request must be submitted within this period. ### Condition of the Product - The product must be in its *original, unused, and undamaged condition*. - All original tags, packaging, and accessories must be included. - Products that show signs of wear, alteration, or damage will not be eligible for return. ### Return Process 1. *Initiate a Return:* - Contact our customer service team within 2 days of delivery to request a return. - You can reach us at [Customer Service Email] or call us at [Customer Service Phone Number]. - Provide your order number, product details, and the reason for the return in your request. 2. *Prepare Your Return:* - Pack the product securely in its original packaging, along with any accessories, tags, and documentation. - Ensure the package is well-sealed to avoid any damage during transit. 3. *Shipping the Return:* - You are responsible for the shipping costs of the return. - Choose a reliable shipping method with tracking to ensure the safe return of the product. - Ship the product to the return address provided in the return confirmation email. ### Inspection and Refund - Once we receive the returned product, our team will inspect it to ensure it meets the return conditions. - If the product passes inspection, we will process the refund within *5-7 business days*. - The refund will be issued to the original payment method used during the purchase. - If the product is found to be damaged or altered, no refund or exchange will be granted, and the product will be returned to you. ### Important Notes - We do not offer exchanges at this time. You may return the product for a refund and place a new order for the desired item. - Items marked as "Final Sale" or "Non-Returnable" cannot be returned. ### Contact Us For any questions or assistance with the return process, please contact our customer service team at [Customer Service Email] or call us at [Customer Service Phone Number]. Thank you for shopping with Creatra. We appreciate your business and hope to serve you again in the future.